Energy House
Reviews
Reviews
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All I can say is Wow! My husband and I went to the store late, near closing, but Kevin and the owner stayed very late showing us the gas fireplaces available. They were kind and social and didn’t rush us out.
We did make a purchase.
When …
read moreThank you Janice. Larry made the effort and I thank him for that to go the warehouse for a second stove load as he knew the look you wanted would be better with the change. And yes, we all enjoyed you shopping with us. You AND your husband are super cool, “old school”. I saw the installation picture and it did look beautiful, matching the look of your fireplace system.
Again, thank you.
Steve C.
Made every step of our purchase easy! We are so pleased with our fireplace insert. Beautiful and functional.
Thank you so much for taking your time to share your experience. Enjoy the comfort and beauty of your new fireplace insert for many years to come.
Again, Thank
Steve
Don't waste your time going somewhere else.
These guys are fast, knowledgeable, and easy to work with.
Couldn't have been an easier transaction and installation.
And most important, we got what we wanted and not "what was easy to install…
read moreThank you Jason! We are happy to hear that your experience with us was easy going.
Jacque Rejcek
I liked Sandy who sold the pellet stove to me. I didn't feel like the follow-up was as good, I had to call for info. The installer didn't give any info on using the pellet stove, just said read the manual.He did tell me I had to clean it. …
read moreThank you Lizanne. Enjoy your new pellet stove and all the heat it will bring to your home. As for the installer, he is an independent contractor, if you have any further questions, our service department is available in store or by phone.
Thank you,
Jacque Rejcek
Excellent customer service. Ask for Kevin.
Thank you Mr. Golden, and Kevin really appreciates your compliment to him.
Enjoy your new gas insert for many years to come.
Steve
Fantastic service! Walked out after purchasing a Quadra Fire Insert--best choice I could ever have made...highly recommend their knowledgeable sales reps and the professional installation service!
The experience begins in their beautiful showroom located on Bullard Avenue of Hwy 41. They have a variety of beautiful gas inserts. Since our gas insert was in stock, we just waited a few weeks for the installer to have an opening. I had …
read moreVery glad you are enjoying your Madison Park 34. A beautiful, efficient insert as you are experiencing. Thank you so much!
Steve Combs
President, Energy House
Exceptional service and help from start to finish on our gas insert project!
Thank you so much Amy. Enjoy your insert for many years to come.
Steve Combs
We had an excellent experience with Energy House. They helped us handle the necessary paperwork to receive our rebate. Thanks Robert for your exceptional service.
Robert, and the entire staff at the Energy House thank you for the positive. It means a lot to all.
Steve Combs
We love our fireplace. Wish we had done this sooner. No more getting and stacking wood. No more going out on a cold wet AM to get wood for afire. Just push a button.
Enjoy your new Ravenna insert. The comfort is amazing. Thank you so much!
Steve C
We purchased a hot springs flair hot tub from energy house. The financing was very reasonable! Customer service was exceptional! The crew that delivered the hot tub and installed the electric panel did an outstanding job as well!! They …
read moreLove it! Thank you so much! The ease of water care will be so easy with your Freshwater Salt System. More good news is you will not be wasting water with drains as your water life is good for a year with the Freshwater Salt system.
Steve Combs
Energy House
Very professional from the time we stepping into the business. My wife and I were showed various options for zero clearance fireplaces and from those options we pick the best choice for us. We requested some additional work and they had …
read moreThank you Mr. Rocha. I will staff reach out to you to obtain your before and after pictures. Very happy you are so pleased.
Steve Combs
I enjoyed my experience with my account managers service, This was my first time buying and investing BTC(BITCOIN), and while there were definitely some missteps on my end, your customer support was excellent and made it all fairly painless…
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Very helpful!
Thanks you so much.
Steve Combs
Very helpful and comitted to serving their client’s needs and promises made.
Thank you Mr. Valenzuela.
Steve Combs, Energy House
Robert was great to work with very knowledgeable and helpful
Michelle, thank you so much. Enjoy the heat and amazing flames of your Kozy Heat Roosevelt model for many years to come.
Steve Combs
Customer service was excellent, rep was very knowledgeable, went over complete details of
Spa to insure we were comfortable with our purchase
Enjoy your new Hot Spring Flair! Thank you for the staff acknowledgement. They like the positives of your great experience.
Steve Combs
Energy House
Best quality spas on the market, but not cheap. You pay fir what you get. On a big purchase like a spa, you want it to last and Hot Springs spas are the best.
And this is one of the reasons that Hot Spring Spas are the most purchased hot tubs in America. Thank you for your vote Mr. Hendricks.
Steve Combs
My wife & I made a purchase here yesterday afternoon. Surprisingly busy for a Sunday. As soon as a chance was open we were greeted & had every question answered professionally. If looking for a spa or hearth this is definitely the place. …
read moreThank Mr. Mangiarelli. This is a unique time for the fight to supply our customers with timely needs.
Thank you for your support.
Steve Combs
I love the staff here! They are all amazing, and Jill is the BEST! They were all very helpful and allowed us to make payments while waiting for our pool to get done. They did everything they could do get our delivery early and we are …
read moreThe entire staff thanks you so much. It has been a pleasure for all to have created a pleasant experience for you. In these stressful times for ALL, it is wonderful to have a special customer like you. Jill especially liked you taking care of you.
Again, thanks.
Steve Combs
I love this place, not only did we get the hot tub of our dreams, but the entire staff is AMAZING!!! We are getting the delivery tomorrow morning and we are so excited! They were doing everything to make it happen before Thanksgiving... …
read moreWe love it when our special customers love 💕 it!
Steve Combs
Sandy was awesome. Knowledgeable and friendly. Great experience in purchasing our first hot tub!
Yes she is! Thank you Adriana.
Steve Combs
Women was very friendly, patient, talked about every detail of the jacuzzi we asked about. So I made my decision right there and then. I put a down payment on the jacuzzi I picked, then later my daughter Crystal went and sent them the …
read moreAnd thank you for the confidence in your instincts and what we deliver and to support you over time on your selection. It is called a long term customer commitment by the Energy House that rewards all concerned.
Steve Combs
Steve’s and his team are super! Some of the best customer service I’ve ever experience, great price, and I love my Hot Springs spa!
Lynette, thank you for the positives.
Steve Combs
This is the place to go for a spa. The prices are good and the customer service is great. Kevin is knowledgeable and patient. When he says "call me anytime with questions", he actually means it. We highly recommend Energy House.
Jodi, the entire staff thanks you for your kind words, especially Kevin. They all work very hard for our customers and they all like positives from a customer. I am very blessed to have this staff and the support they give to customers and Energy House. I have know Kevin since he was a newborn and am very proud of his growth and commitment to customers and this business. He has been excellently consistent for over 20 years at the Energy House.
Again, thank you.
Steve Combs
Energy House has the best spas available! Friendly and very knowledgeable staff and only carry high end spas and other outdoor patio accessories (swim spas, fireplaces, etc.)
You can even try out the spas here by if you make an appointment…
read moreThank you Joe. The very experienced staff always appreciates positives.
Steve Combs
Great service 👏
Thank you Sue. Always the challenge and goal.
Steve Combs
Sandy is the Bomb-diggity , cheers for the swim-spa folks, we love it.
Sandy has been “the bomb” as an Energy House team member since 1990! She thanks you for your kindness and we all thank her for her customer care.
Steve Combs
They had exactly what I was looking for and made the process painless.
We all enjoy NO Pain! Thanks Dan
Steve
Awesome costumer service and very attentive installation contractor.
Thanks Gladys. Enjoy!
Steve Combs
All the work done under one roof. I shopped around for a gas insert for my wood fireplace. Team Energy House under Robert took care of all my challenges and nuances for getting this feat accomplished. Unlike the other locations we …
read moreThank you so much ch Mr. Punongbayan. This veteran staff does strive to get it right.
Steve Combs
Knowledgeable salesperson helped make this selection easy. Great showroom and well displayed section of reasonable priced supplies. The spa was delivered within a few days and the two setup personnel were very friendly and answered all the …
read moreThank you Jack. All of the staff appreciates your positives.
Steve Combs
Price, installation and service were all top notch. Every person we encountered and every step of the process was professional. We were very happy with purchasing our fireplace insert from Energy House and their team.
I thank you and a wonderful staff! Nice of you to share.
Steve Combs
This was the second stop in our search. The first had good products and just mentioned the AQB rebate. Then they showed us the rack with descriptions and paperwork. If we got an insert from them, all the filing process was up to us.
Energy…
read moreThank you Mr. Orr. Nice to know the staff is doing what you paid them to do.
Steve Combs
Even though they don’t repair or have parts for superior fireplaces, they are still helpful. They helped me connect with the right people so I can get me superior logs and I am so happy! Thank you!
Thanks Conner. We are always happy to share information when we have it.
Steve Combs
Nice and helpful employees. We have recommended many people to get their spa from this company. We purchased a gas insert. And love it. So went back for a spa from them. Love it.
Kim, you have made the staff’s day! They love this! Thank you so much for your past and continued support.
Steve Combs
They were so easy to work with. I just love the unit I bought. They were very good at advising me the differences pros and con. Wonderful that they had their people put it in and take old one. A++
Carolyn. We like easy as do ALL customers!
Thank you
Steve Combs
Very informative and clear instructions on the purchase. Time line explained and was given the opportunity to schedule early. Very Professional service.
We love it when a good plan comes together for all involved. The staff and I thank you for the positive words.
Steve Combs
Thorough, honest explanation of products. Competitive pricing
The staff appreciates your compliments and I thank you for taking your valuable time to acknowledge them.
Steve Combs
Staff here is amazing!
And the staff thanks you, Mr. Troutt.
Steve Combs
You guys made the process very smooth! You take care of all the details and having your own crew do all aspects of the install make it super easy and fast!
Thank you so much for such a positive experience. The Energy House and customers are blessed with the talent
of the independent Contractors installing.
Again thanks,
Steve Combs
We went there to purchase a registered insert for our fireplace. We were greeted promptly, all of our questions were answered, and everything was explained by a knowledgeable professional. They helped us with each step, including the …
read moreThank you Carol to have the courtesy to acknowledge our responsibility to you and every other guest. As a customer, you write the check for every staff member and it is our joint responsibility to fulfill your needs.
Thanks
Steve
The friendly staff were always ready to help and their install personnel were just as friendly. The gas insert I purchased just went in with a extra nudge.
Great product, installation very easy, and great rebate!
Thanks Paula. We like it to go smooth!
Steve Combs
You're guys did a awesome installation job .Clean and professional. Salesman was very helpful and honest Would highly recommend Energy House to anyone!
I was in good hands from start to finish. My fireplace is small and curved, so needed special attention to make an insert work. Energy House knew what they were doing and delivered in the final product installation. We are very pleased.
And we do aim to please. Very nice of you to take your valuable time to acknowledge the staff effort. They appreciate it.
Steve Combs
Great experience. Great people. Great prices . I would highly recommend!! ⭐⭐⭐⭐⭐
Thank you so much. IN the reality of these times, this business has never seen such positive support. 2020 and even now has been a huge rollercoaster
We planned and paid up front for on time inventory to minimize disappointments from our loyal clients. It has not been easy, but the experience of 37 years has won.
All support is greatly appreciated.
Steve Combs and the staff that makes it all possible. We are nothing without the team with a very strong headed goal goal for excellence.
We had a very positive experience with the energy house. We purchased an insert in December of 2020. The entire experience was very positive from our first visit to the installation a few weeks later.
Thank you Paul. Forwarded planning from an inventory purchase standpoint in April of 2020 lead to good outcomes. From there it is about the talent of sales staff, install contractors and service members to assist you over time.
It is always the goal and what has driven us for 37 years.
Steve Combs
President Energy Housr
On time love the spa was professional was informative about what needed to be done
It was what you trusted us to do and it will continue over time. This is the Energy House advantage. Capacity to order and pay up front by to obtain the most supported inventory, capacity to store with our own warehouse, capacity to expertly delivery with same staff members in place for over 25 years, and customer care staff in place for longer to service. It is what defines and drives us.
Steve Combs and your supportive staff at the Energy House
Great service & friendly staff. Energy House was great from start to finish! I would DEFINITELY RECOMMEND!! Job well done!
Thank you for sharing! Steve
Kevin was very helpful, thank goodness, and I love my fireplace...but Sandy, who sadly, initially waited on me, was not competent, dropped the ball, so be careful who you talk to. I even sent a neighbor there and told them to ask for her…
read moreYour feedback is appreciated and will be shared with staff. Thank you very much. Steve Combs, President, Energy House Fresno
Stove is working great, service was good got our $3000 check from county, everything so far is great!
Amazing showroom, large selection, friendly staff, and quality spas!!
Absolutely the easiest transaction! I was needy on last minute purchase. Owner took me to the warehouse to pick all my stuff up personally! Talk about taking care of your customers! I thrive on customer service at my job, customer is always…
read moreThanks Justin.
The people are very nice, great selection of hot tubs and stoves.😁
Casey, thank you support. All staff members really like hearing their efforts are appreciated.
Steve Combs
President, Energy House
Excellent service start to finish! Kevin was great in the store and setting us with all the information we needed in making our best decision. Larry did a fantastic job installing our insert, gas line and electrical outlet. Five stars in my…
read moreVery nice of you to take your precious time for the acknowledgement. Very much appreciated.
Thank you,
Steve Combs
President Energy House
Our 3rd purchase w/Energy House & Robert as our salesman !!!! We're amazingly happy w/our insert and service. We use ut EVERY day. Thank you Energy House
Nancy, thank you for purchase #3. You are the kind of customer that makes it very positive to have owned this business for 37 years. I really appreciate your support and so does the staff.
Steve Combs
Energy House President
Purchased a new Hot Spring spa after almost 30 years of nearly flawless service from my previous Hot Spring Classic spa. The bonus was dealing with HotSpring national sales manager FJ Higgins who happened to be in the store the day we were…
read moreJim, I am rooting for another 30 years of hot tubbing enjoyment for you! As I was a part of your Classic purchase and care for 30 years, I would really enjoy responding to your next purchase in 30 years if I also can last that long. Wishing us both luck!
Steve Combs,
Energy House President
Knowledgeable and answered all of our questions
Thank you so much for taking your time to give us the positive.
Steve Combs
Great knowledge of their product and exceptional customer service!
Thanks Kyle. All staff members like your support and acknowledgement.
Steve Combs
President, Energy House
It was much more than expected. Extremely pleased.
Great service! Love the new gas insert.
Glad you are enjoying it and the entire staff thanks you for your support.
Steve Combs
President, Energy House
I was greeted well each time I visited while shopping for hot tubs. I was given a good price, excellent hot tub and a couple accessories thrown in. Delivery was smoothly accomplished and throughout the process the sales and support staff …
read moreThank you Paul, enjoy your hot tub!
Very knowledgeable. Friendly and accomodating.
Thanks you for taking your time for your positive. All staff members appreciate.
Steve Combs
President, Energy House
Great people and amazing service. Our spa was delivered and set up and we love it. They delivered on all promises made.
Nancy, in these crazy times, we want you relaxing every day in your new hit tub!
Thanks
Steve Combs
President Energy House
Friendly and helpful service
Nice of you for the positive.
Steve Combs
Sandy was the sales associate that helped me. She did all my paperwork and made everything seem so easy and I live my new fireplace insert. The guys that came out and did the installation we great and all arranged by her. It was fantastic!
Thank you Diane! The Energy House staff including Sandy loves to make the process for Valley Air paperwork and setting up installation go as smoothly as possible. We are happy to have you as a customer, if you need any further assistance feel free to give us a call!
We have purchased two fireplace inserts from Energy House. The service was excellent and the installation was timely and very professional. Overall, a great experience.
Thank you Maren! We appreciate your business over the years. Our team works hard and enjoy hearing positive feedback from our customers.
Good customer service and great delivery crew.
Thank you for this game changer, what a way to wake up and go to bed.
Thanks energy house.
Great pics! We agree, hot tub ownership is a game changer to your daily routine!
The entire staff is Awesome Kevin and the delivery guys made our purchase of a spa so easy!!! They made there recommendations and we weren’t miss lead it’s everything we wanted and more thanks everyone we will definitely recommend to …
read moreOur goal is to make sure that you are confident in your hot tub purchase, we know it can be tough deciding which hot tub is the the right hot tub for you and your family. Kevin and the staff at Energy House thank you for your kind words.
Giving Energy House a 5 Star rating in every way!!!! Called the store & spoke to Keith O' Neal who was Awesome & about wanting a Spa!! Told him what I wanted & he said I will text you pictures on what I have. Just what I wanted!!! …
read moreThank you Marie! Our delivery crew and sales team are always happy to hear positive feedback from our customers. Enjoy your hot tub for many years to come!
I live 2 hours north, there are many stores with the same products closer to home and I still come back to Fresno to by my stoves!! I have bought a free standing wood stove, a pellet insert and just bought a pellet free standing stove for …
read moreThe staff at Energy House are happy to help, and know we are here for you if you have any other questions in the future. We wish you and your mom the best and to stay warm each winter!
Great service!!
Thank you Stephanie!!
I recently purchased an Endless Pool from Fresno Energy House and all aspects of the sale were Excellent!! Great customer service with details of the types of pools and pricing, the delivery and set up at my home. The entire experience has …
read moreLinda, we are happy to hear that you are enjoying your Endless Pool swim spa, as the temperature increases it is a great time to be in a pool! Thank you for your kind words, our delivery team and sales staff appreciate it.
We recently purchased a wood burning stove from Energy House. They took wonderful care of us. The installers were excellent, very professional, installed the stove perfectly, cleaned up everything. We love our new wood stove and highly …
read moreThank you for your review! We appreciate your business.
5 stars
We purchased our spa 20 years ago and it’s still runs like we bought it yesterday! Great service and products.
Hot Spring Spas are built to last! Thank you for selecting Energy House as your hot tub dealer, we appreciate your business.
This is the third Hot Springs Spa I have purchased from Energy House The quality is legendary, the prices are competitive and the service second to none. I highly recommend them !
Thank you Robert, we love to hear back from our happy customers! Keep enjoying your HotSpring spa and the wellness benefits from soaking in your hot tub.
We purchased a gas insert to replace our existing pellet stove. Service was excellent. Installers were professional. Energy House went above and beyond. Highly recommend.
Thank you Debbie!
5 Stars
Thank you Robert Radford and your crew at the Energy House for your Excellent service!!! We Love our new Fireplace!!!🔥🔥🔥🔥🔥
Robert and Energy House crew thank you for your kind words. Happy customers are what keeps us going, especially during this busy time of year. Happy Holidays!
Very knowledgable and helpful in helping us find the right wood burning fireplace for our needs. Looks beautiful and we are able to use it since it is registered to burn wood. Thank you for your quick expert service
Thank you Anna! We are glad to hear that you are happy with your clean burning wood insert.
Best place to do business. We purchased our stove from Energy House. It was a great experience from purchase to installation. I would highly recommend Energy house for your next or new stove purchase.
Thank you Jacqueline!
5 Stars
We had a pellet stove installed and was very pleased with everything
from customer service to the installation. It was installed soon after we purchased it. We love it! 5 stars for the Fresno Energy House!!!!
Thank you Mary!
Awesome product and exceptional service.
Thank you Jon! We are glad to hear that you are enjoying your fireplace.
I purchased both a fireplace and a hot tub. In both situations not only did I receive a great price for a high quality product but Steve the owner bent over backwards to make sure the price and service were on point and epic. Sandy and …
read moreMy apologies for not responding to you sooner. This is a great kiss 💋 Of support and these times it is greatly appreciated. I am blessed with a great and experienced staff. At this point in my career, I am blessed with the talents they deliver to very nice individuals like you.
Steve
Despite a difficult installation due to the location that we had picked for our spa the installers were amazing.They finished installing at 1 PM and we were able to be enjoying a glass of wine in the Jacuzzi as the sun set. Highly recommend…
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We had our fireplace insert cleaned today for the first time since it was installed (6 yrs or more). I was so impressed with the methodical way our serviceman cleaned and repaired the insert. It was amazing, he laid out a blanket, set out …
read moreMy apologies for not responding sooner. Casey is hugely talented and amazing. He is so happy with his new service vehicle where he has more room to move around. Not a customer issue, but happy staff leads to more positives with customers. $50K well invested and he picked the last vehicle 5 year ago. I very much appreciate the efforts the staff contributes to solutions to very good people like you.
Steve Combs
The old guy at the Energy House
Purchased a gas insert for the fireplace of my new home the staff was very friendly and very helpful!
After the purchase install was absolutely fantastic definitely recommend them to all my friends and family
Will be purchasing a hot tub …
read moreThank you for the positive comment and look forward to your visit to you choosing your stress reducing wellness hit tub.
Steve Combs
Energy House is extremely knowledgeable and provided excellent customer service regarding the purchase and installation of our gas fireplace. Great variety of fireplaces to choose from as well. We highly recommend them!
Thank you Pam! Enjoy your gas insert, we are happy to help answer any questions that may arise in the future as well.
Friendly service. Knowledgeable staff. Reasonable prices.
Thank you Dennis, we appreciate your business!
We just had our fireplace gas insert installed yesterday and I couldn't be more thrilled with the entire process!!! It took about 3-4 weeks from the time of picking out and ordering to actually getting installed which I thought was …
read moreThank you Mariah and Chad. I know you enjoy the outstanding comfort of the fireplace insert for you and the family.
Steve Combs
We recently bought a home in Coarsegold and we knew we had to replace the wood burning fireplace insert. We bought a pellet stove insert. Sandy was great although it was weird to demonstrate the stove on a day it was 110 outside! Energy …
read moreThank you Steve! Even though it may have been hot outside when you purchased your new pellet stove insert, now you can sit back and relax this winter knowing you have the best heater on the market. We appreciate your business.
President,
Steve Combs
We bought a wood burning fireplace insert sandy was so friendly and answering all my husbands questions we took a lot of her time but we are very happy with our choice thank you sandy
And thank you Joyce! Jacque
Sandy was so friendly and nice my husband and I bought a wood burning insert fireplace we love it thank you for your time showing us and answering all my husbands questions
That's what we are here for, happy to help. If you have any questions that Sandy or other staff can answer feel free to give us a ring.
President,
Steve Combs
Just bought gas insert and got installed by Energy House. They were great services. The gas insert was very neat and kept the room warm than what we had expected. I would recommend anyone for their services.
Thank you Andre for taking the time out of your day to write a review, we appreciate your business!
President,
Steve Combs
We received excellent, seemless service! Sandy was the best to work with – she took care of everything from start to finish (including the needed rebate paperwork) and followed up after installation to ensure our complete satisfaction. We …
read moreThank you for sharing your experience with Sandy at the Energy House. We know that the Valley Air paperwork can be a bit confusing and that is why we make sure to handle it for you. Enjoy your new stove this winter, if you have any questions in the future be sure to call or come in.
President,
Steve Combs
Great customer service. Bought spa from them 10 years ago. Still running great. Always a smiling face when we go in.
Thank you Patsy, we are glad to hear that your hot tub is in good condition after 10 years and your spa will last you many more years to come. Happy hottubbin'.
President,
Steve Combs
We had such great service when buying Sandy at the store totally educated us and was so sweet, great follow thru after purchasing the tub, the delivery and set up guys were great, and excellent timing. great set up and so full of info. The…
read moreRebecca, thank you for writing a review. We are happy to hear that the buying process and delivery was a success in your book! If you need any help in the future with product knowledge or water care advise come in and see us or give us a ring, we are here to help. Happy hot tubbing!
The buying experience was awesome! Neat and clean showroom, helpful staff, and a variety of choices! We love our new Hot Spot spa and are using it almost every day. From first look to installation, a pleasureable no pressure experience.
…
read moreWe are feeling the love. Thank you Mark for taking the time to write a review. Feel free to stop by any time with your water sample, and our team will analyze your water test for free. Happy hot tubbing'
President,
Steve Combs
Ours was an impulse buy at the County Fair. And no, they wouldn't load it up in the back of the pickup right on the spot (h/t Jeff Foxworthy). We'd been thinking about a hot tub for several years and were convinced by the price and the …
read moreAwesome! Dennis, thanks for sharing your experience with Energy House. Our staff members work hard and appreciate the positive feedback. We have to agree, it is truly amazing how our delivery team slides hot tubs into the backyard. We are happy to hear that you're enjoying your spa and getting good use of it! Feel free to stop by for your free water care test. We look forward to assisting you in any way in the future. Happy hottubbin',
President,
Steve Combs
I bought my spa from Kevin over a month ago. He was very patient with me and answered all of my questions. The guys that came out to install it were very kind and helpful too. It took no time for me to be up and running! Sandy called a few …
read moreThank you for sharing, Delene. Jacque
